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About Us | Customs Brokerage Company | Regulus Group

About us

Working alongside leading banks and global trade networks to streamline your freight, cargo transport, and customs clearance needs seamlessly.

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From secure cargo handling to expert legal support, discover our range of premium import and distribution services tailored to your operations.

Customs Clearance | Customs clearance of goods imported under leasing arrangements | Regulus Group

Services

<div class="payment-terms">
<h1></h1>
This page outlines the main terms governing the ordering, payment and delivery of services provided by Regulus Group, as well as the security conditions applicable to card transactions.
<h2>1. Service Delivery Terms</h2>
Customers may order services offered by Regulus Group through the website and make the corresponding payment online.
Services are provided after successful confirmation of the order and payment, in accordance with the terms and timeframes agreed for the specific service.
The scope, specifications, delivery timeframe and possible limitations may vary depending on the selected service.
Where necessary, a Regulus Group representative may contact the customer before the service is provided to clarify the service details and delivery conditions.
<h2>2. Payment Terms</h2>
Prices displayed on the website are stated in Armenian Dram (AMD), and payments are processed in Armenian Dram.
Payments are made through the online card payment system available on the website.
A payment is considered successfully completed only after the transaction has been confirmed by the relevant payment system.
<h2>3. 3D Secure</h2>
 All transactions are carried out exclusively using the 3D Secure system. The card details of the cardholder performing the transaction are protected. 
3D Secure technology is designed to enhance the security of online card transactions and provide additional authentication of the cardholder.
During a transaction, the cardholder may be required to complete additional authentication in accordance with the security procedures of the card-issuing bank.
<h2>4. Card Data Protection</h2>
The card details of customers performing transactions are protected.
Card information required to process a payment is handled within the secure payment environment of the relevant bank and/or payment processing system.
Regulus Group does not store customers' complete card details, including the full card number and CVV/CVC security code, where such information is entered and processed directly within the secure environment of the bank or payment service provider.
<h2>5. Transaction Security Tools</h2>
Modern security mechanisms are used to protect online payments and information transmitted through the website.
These may include:
<ul>
<li>3D Secure cardholder authentication;</li>
<li>SSL/TLS secure connections and encrypted data transmission;</li>
<li>secure payment environments provided by banks or payment systems;</li>
<li>additional transaction security and authentication mechanisms.</li>
</ul>
<h2>6. SSL Security Certificate</h2>
The website is protected by an SSL/TLS security certificate. Information transmitted between the website and the user's device is transferred through a secure and encrypted connection.
<h2>7. Currency Conversion</h2>
All prices displayed on the website are stated in Armenian Dram (AMD).
 If the currency of the cardholder's card differs from the transaction currency, currency conversion will be performed in accordance with the rules established by the relevant payment system and the card-issuing bank. 
The applicable exchange rate and any additional conversion fees may be determined by the card-issuing bank or the relevant payment system.
<h2>8. Public Offer Agreement</h2>
By ordering a service and making a payment through the website, the customer confirms that they have read and accepted the applicable service delivery and payment terms.
The complete legal terms governing the provision of services are available on the <a href="/en/page/offer">Public Offer Agreement</a> page.
<h2>9. Resident Organization of the Republic of Armenia</h2>
Regulus Group is an organization operating in the Republic of Armenia.
This website represents Regulus Group, an organization operating in the Republic of Armenia, and is intended for presenting and ordering the company's services and processing the corresponding payments.
<h2>10. Website Ownership</h2>
This website and the services presented through it are owned and managed by Regulus Group.
<h2>11. Payment Confirmation</h2>
Following a successful payment, the customer receives confirmation that the transaction has been successfully completed.
If a technical issue occurs during payment or the transaction is not confirmed, the customer may contact Regulus Group using the contact details provided on the website.
<h2>12. Cancellation and Refunds</h2>
The possibility of cancelling a service and receiving a refund is determined based on the type of service ordered, the stage of service delivery and the terms agreed with the customer.
If a refund is required, the customer should contact Regulus Group and provide the relevant order and payment information.
<h2>13. Contact Us</h2>
For questions regarding services, payments or transactions, customers may contact Regulus Group using the telephone number, email address or other contact methods provided on the website.
</div>

Payment, Service Provision, and Security Terms

Payment terms

<h2 style="text-align: center;"></h2>
for the Provision of Customs Consulting Services
<h3>1. General Provisions</h3>
1.1. This Public Offer Agreement (hereinafter referred to as the &ldquo;Offer&rdquo;) constitutes an offer by REGULUS GROUP LLC (hereinafter referred to as the &ldquo;Service Provider&rdquo;) to any person wishing to obtain paid customs consulting services through regulusgroup.am (hereinafter referred to as the &ldquo;Customer&rdquo;) to enter into a service agreement under the terms set forth below.
1.2. Before making payment, the Customer has the opportunity to review this Offer, the description and price of the service, the terms of service provision, cancellation and refund conditions.
1.3. Acceptance of this Offer is made by the Customer by confirming their agreement with the terms of the Offer and making payment for the service through the Website.
1.4. Upon acceptance of the Offer, the service agreement between the Service Provider and the Customer shall be deemed concluded.
<h3>2. Subject of the Agreement</h3>
2.1. The Service Provider undertakes to provide the Customer with customs consulting services, and the Customer undertakes to pay for such services in accordance with this Offer and the terms published on the Website.
2.2. The customs consultation priced at AMD 20,000 (twenty thousand Armenian drams) covers the review of one product or one import case and includes: &bull; review of the information and documents provided by the Customer in advance; &bull; review of customs-related matters concerning the relevant product or import case; &bull; individual professional consultation; &bull; a written summary sent after the consultation to the email address provided by the Customer.
2.3. If the Customer's request concerns more than one product, several separate import cases, or requires additional work exceeding the standard scope of this service, the scope and price of such additional work shall be agreed with the Customer in advance.
2.4. The service is provided on the basis of the information and documents submitted by the Customer and the legal regulations in force at the time of the consultation.
<h3>3. Service Price and Payment Procedure</h3>
3.1. The price of the service is AMD 20,000 (twenty thousand Armenian drams).
3.2. Payment shall be made by cashless payment through the payment system available on the Website.
3.3. The service price on the Website is stated and payment is processed in Armenian drams (AMD).
3.4. If the currency of the Cardholder's card differs from the transaction currency, currency conversion shall be carried out in accordance with the rules established by the relevant payment system and the Card-issuing Bank.
3.5. All transactions are carried out exclusively through the 3D Secure system. The card details of the Cardholder making the transaction are protected.
<h3>4. Service Provision Procedure and Timeframes</h3>
4.1. After payment has been confirmed and the Service Provider has received all information and documents required for the consultation, the Service Provider shall contact the Customer within a maximum of 2 (two) hours during business hours to coordinate the next steps of the consultation.
4.2. The specific date and time of the consultation shall be agreed between the Service Provider and the Customer.
4.3. The consultation may be conducted by telephone, online, or by another method agreed between the Service Provider and the Customer.
4.4. For proper provision of the service, the Customer shall provide complete, accurate and truthful information and documents to the Service Provider.
4.5. If necessary information or documents are missing, the Service Provider may request additional information, and the provision of the service may be postponed accordingly until the required information is received.
<h3>5. Rights and Obligations of the Service Provider</h3>
5.1. The Service Provider shall provide the service in good faith and with an appropriate professional standard of care.
5.2. The Service Provider may request from the Customer any documents, product descriptions, technical data and other information required for the consultation.
5.3. If the information provided is insufficient to provide a substantiated consultation, the Service Provider may continue provision of the service after receiving the required additional information.
5.4. The Service Provider is not obliged to provide a final conclusion on matters for which the Customer has not provided sufficient or reliable information.
<h3>6. Rights and Obligations of the Customer</h3>
6.1. The Customer has the right to receive the service within the scope and under the conditions described on the Website.
6.2. The Customer shall provide reliable and complete information and documents required for the consultation.
6.3. The Customer is responsible for the accuracy and completeness of the information and documents submitted by them.
6.4. Before making payment, the Customer shall review the service description, price, this Offer and the applicable payment and service provision terms.
<h3>7. Nature of the Consultation and Limitations of Liability</h3>
7.1. The consultation is provided on the basis of the information and documents submitted by the Customer, the legal regulations in force at the time of the consultation, and professional information available to the Service Provider.
7.2. The final decision of the customs authority or another competent public authority may depend on the actual characteristics of the goods, the final documents submitted, the results of examinations or expert assessments, and the assessment made by the competent authority.
7.3. The consultation provided by the Service Provider does not constitute a guarantee of any subsequent decision by a customs or other public authority.
7.4. The Service Provider shall not be liable for consequences resulting from incomplete, inaccurate or untruthful information or documents provided by the Customer.
<h3>8. Withdrawal, Cancellation and Refund</h3>
8.1. The Customer's right to withdraw from the service, cancel the transaction and receive a refund shall be exercised in accordance with the applicable legislation of the Republic of Armenia and the terms of this Offer.
8.2. If the Customer withdraws from the service before the actual provision of the service has commenced, the amount paid shall be refundable in accordance with the procedure prescribed by law and these terms.
8.3. If provision of the service has already commenced with the Customer's consent and the Customer subsequently withdraws from the service, the amount refundable shall be determined taking into account the portion of the service actually provided before the withdrawal, in accordance with the applicable legislation of the Republic of Armenia.
8.4. If the service has been fully and properly provided with the Customer's prior consent, the provisions of the applicable legislation of the Republic of Armenia concerning fully performed services shall apply.
8.5. If the Service Provider is unable to provide the service paid for by the Customer, the amount paid for that service shall be refunded in full.
8.6. To request a refund, the Customer shall contact the Service Provider using the email address or other contact details specified on the Website and provide the information necessary to identify the payment.
8.7. An approved refund shall generally be made to the same payment method used for the original payment, subject to the procedures and processing timeframes of the servicing bank and the relevant payment system.
8.8. Nothing in this Offer shall be interpreted as limiting any mandatory rights granted to the Customer or consumer under the legislation of the Republic of Armenia.
<h3>9. Protection of Personal and Payment Data</h3>
9.1. The Customer's personal data are processed for the purposes of arranging and providing the service, communicating with the Customer, identifying payments, and other lawful purposes provided for by applicable legislation.
9.2. Detailed terms regarding the processing of personal data are set out in the &ldquo;Privacy Policy&rdquo; section of the Website.
9.3. Entry of card details and payment processing are carried out in the secure environment of the relevant bank and/or payment system.
<h3>10. Dispute Resolution and Applicable Law</h3>
10.1. Relations arising from this Offer and any agreement concluded on its basis shall be governed by the legislation of the Republic of Armenia.
10.2. The parties shall seek to resolve any disagreements or disputes through negotiations.
10.3. If no agreement can be reached, disputes shall be resolved in accordance with the procedure established by the legislation of the Republic of Armenia.
<h3>11. Validity and Amendment of the Offer</h3>
11.1. This Offer enters into force upon its publication on the Website and remains effective until it is amended or removed from publication.
11.2. The Service Provider may amend the terms of this Offer by publishing a new version on the Website.
11.3. Amendments to the Offer shall not apply to agreements concluded before publication of such amendments, except where otherwise provided by the legislation of the Republic of Armenia or agreed by the parties.
11.4. The current version of the Offer shall remain available on the Website.
<h3>12. Service Provider Details</h3>
REGULUS GROUP LLC Address: 6/99 Mashtots Avenue, Yerevan, Republic of Armenia Tel.: +374 10 531 500, +374 91 531 500 Email: info@regulusgroup.am Website: regulusgroup.am

Public offer agreement for customs consulting services provided by REGULUS GROUP.

Public Offer Agreement | REGULUS GROUP

Public Offer Agreement

PUBLIC OFFER AGREEMENT

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Contact UsEmail: info@regulusgroup.am phone: +374 91 531500 Address:&nbsp;6/99 Mashtots Avenue, Yerevan

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